The MCOE Information Technology personnel operate and maintain computer hardware, software and other technology systems, which support the educational programs and administrative services for the Modoc County Office of Education and the school districts of the county. We pride ourselves on providing excellent customer service, and want to make sure all needs are addressed properly and quickly. Please use this guide to ensure that your technology requests are coordinated properly by the MCOE Information Technology team.



If you need technical assistance, have a purchase or feature request, need any of your passwords reset, or have a general technology question, here are the ways to request assistance from the Information Technology Department:


  1. Create a support ticket at: https://mcoeit.freshservice.com/support/home (bookmark this site, it is the best way to receive support! And please note: we’ve moved from our previous site!) or you can also create a ticket by e-mailing helpdesk@modoccoe.k12.ca.us.
    1. We highly recommend creating an account ASAP on our Freshservice site. Browse to https://mcoeit.freshservice.com/support/home, choose Sign In and then Sign in with Google. This will allow you to view the status on your tickets.
  2. E-mail techsupport@modoccoe.k12.ca.us for general questions or items that you feel do not require a ticket (this address reaches all 3 of us). 
    1. Do not use this e-mail address when something is broken, for items that require a ticket, have a deadline, need follow through, etc. See item #1.
  3. Send us a “Hangouts” chat via Google Hangouts (please note, we’re not always available to chat - if you need assistance, the best way is to create a ticket. See item #1.).
  4. By phone at (530)233-7169 (this rings all 3 of our desk phones), or see our individual extensions below.


Please check the ‘Support Solutions’ on our ticket site frequently, where we’re constantly updating it with new “tech tips,” training resources, cybersecurity tips and troubleshooting FAQs. https://mcoeit.freshservice.com/support/solutions


Thank you, and we look forward to assisting you!



Keegan Richardson

Computer Support Technician

krichardson@modoccoe.k12.ca.us

233-7101 x 1012


Kristy Prince

Foster Youth/IT Secretary

kprince@modoccoe.k12.ca.us

233-7101 x 1000


Dave Bullard

Maintenance/Computer Support Technician

dbullard@modoccoe.k12.ca.us

233-7101 x 1002